Shipping policy
SHIPPING POLICY
Order Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends and holidays will be processed the next business day.
Shipping Options:
Europe:
- Express FREE Shipping: 3-5 business days
- Free shipping FedEx. Fully Insured & Tracked
United States:
- Express FedEX FREE Shipping: 3-5 business days. Fully Insured & Tracked
Other:
-
Express Shipping: 3-5 business days. Fully Insured & Tracked
Shipping Costs: Shipping is FREE
Order Tracking: Once your order has been shipped, you will receive an email with a tracking number so you can monitor your delivery status.
Customs and Taxes: All orders shipped outside the European Union are delivered on a DDP (Delivered Duty Paid) basis. This means that we take full responsibility for all customs formalities, import duties, and taxes. The total price calculated at checkout is final—you will not face any additional fees or surprise charges upon delivery.
Delivery Delays: We make every effort to ensure orders are delivered on time. However, we are not responsible for delays caused by the carrier, weather conditions, customs clearance, or other circumstances beyond our control.
Natural Products: Since our sheepskin rugs are natural products, each piece is unique. We carefully package each product to ensure it arrives in perfect condition.
Contact: If you have any questions about shipping, please contact us.